Cargo Tracking
Swift Help
Shipping
Certification
Issue with my order
Return Policy & Cancelation
Swift Help:
Where can I track my shipping?
You can track your shipment from shipping company website.
For general inquiries, who should I contact?
For all general inquiries, please send us an email to flavours@juicyolive.com
Shipping:
How do you ship?
We ship in safe package that is used for bottle shipping and is approved by shipping company regulations.
Do you offer express shipping?
We only work with world recognized courier companies; hence products are shipped express.
Are there any shipping charges for my purchase?
Delivery charges are free for all destinations provided by our shipping partners both locally and internationally.
Which countries do you ship to?
Local shipping:
Turkey, USA and UAE are shipped locally, hence the product can get to you fast and directly.
International shipping:
Through DHL Express, we ship to many international locations and countries around the world.
Please check the shipping countries list by visiting DHL website and checking if DHL delivers to your country.
Through our international shipping partner DHL, we check for possibility of sending the product to your country prior to making it available on our website for the purchase.
Also, customers should note that international shipping involves customs, please make sure to check with your customs about any restriction or regulations on import of olive oil or if it might be subjected to any customs tariff.
Many courtiers have free custom tariff of shipped goods by mail up to a certain amount, we advise our customers to obtain more details about importing of individual goods by mail from their customs authority.
When do I receive my product?
Please track your ordered goods via tracking number provided by our shipping partner.
My product did not arrive, what should I do?
Before anything, please track your shipment on courier company’s website.
Once your package leaves our farm and until it is delivered to your address, shipping liabilities are with the courier company. Please follow up with the shipping company to track your package.
In case you require further assistance after contacting the shipping company, please send us an email to flavours@juicyolive.com
Certification:
Juicy Olive is certified organic product. The product has been certified for land, trees, pressing (oil extraction) and packaging of the product. We have been certified for Europe (EOS), USA (USDA) and Turkish (ORGANIK TARIM) authorities by ECOCERT.
ECOCERT FRANCE
Office address: SIREN N° 380 725 002 – RCS AUCH – Lieudit Lamothe Ouest, 32600 L’Isle Jourdain - FRANCE
Website: https://www.ecocert.com/
To access our certifications, please go the certification page on the main menu bar on top of this page.
Issue with my order
I need to change my order / delivery instruction, what should I do?
We get that! We will do our best to accommodate changes if the order has not been processed yet. Please contact us as soon as possible at flavours@juicyolive.com
There is a problem with my order, what should I do?
First, we are sorry about that! Your happiness matters to us and we’ll make it right. Please contact us as soon as possible and we will work to resolve the issue.
Return policy & Cancelation
At Juicy Olive customer’s experience is most important to us.
If your product has a defect, please send us an email to flavours@juicyolive.com along with product picture within 24hrs of delivery of your product to inform us.
If your product arrived damaged due to transportation, we ask you to:
Send us photos of the damaged order within 48 hours of the products’ arrival. While these errors are infrequent, photos help us best address any supply chain issues for future customers.
Contact the shipping agency directly to inform them about the issue and take further actions based on their instruction.
We currently do not accept returns or exchanges or cancellation for our products because food safety laws prevent us from receiving temperature-controlled food, like our products, that has already been distributed.
We will replace a defected product due to transportation issues as soon as the complain has been registered with the shipping company. Please share your complain / query number provided by shipping company for the same in your communication with us.